Online writing service - reviews that help choosing the best one!

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1. First of all - quality of service

On opening up the website, you are greeted with a bright, clean, good looking landing page outlining most of the things that you would need to know at a first pass.

Essay Lab are obviously aiming at the top end of the market as their main outline of services cover book reports, dissertations, essay papers, lab reports, PowerPoint presentations, research papers, research proposals, thesis papers, term papers, thesis proposals, and admission essays. Subjects covered include business law, history, management, political science and tourism.

There is a far more comprehensive list on the, "our writers" page. This covers almost 100 different areas of specialization that can be utilized. testimonials are complimentary about the services offered, but, do bear in mind that these are internal testimonials and should be treated with a degree of skepticism full stop 

2. Prices, benefits … prices are broken into three main categories - academic writing services, editing and formatting services, and business writing services. To give an idea of the kind of prices, we asked for a 10-page college senior level academic paper, with a 15-day deadline, and the price came in at  $242.50 before any discounts. This is way up the scale as far as pricing is concerned, and amongst the highest that we have seen for any essay service.

EssayLab discounts would seem to be non-existent - we searched the site high and low and could find no mention, anywhere, of any discount structure whatsoever. This makes one of the most expensive propositions for essay writing on the market. At a time where there is such huge competition, it seems to make no sense at all to have no discount available. coupons, promo codes and other types of offer are also non-existent.

There is a small freebies package which includes a title page and outline, a plagiarism report, and revisions; but these are fairly standard within the industry. One free offer that we thought was a little disingenuous was that of free email delivery; we would have thought that in this day and age that would have come as standard.

EssayLab reviews on external sites back up our view that the pricing seems way too high. 

3. Customer support, delivery

Customer services are available via toll-free telephone, email and a live chat portal which can be accessed on any page of the website. The online service is only available from 9 a.m. until 9 p.m., which is a major issue if you want to get a message to your writer outside of these hours.

Customer support staff seemed a little slow on the uptake and had to refer frequently to supervisors for answers to what, we considered to be, fairly simple queries.

A review on Essay Lab, which we read, gave the relatively low standard of customer service knowledge as a huge minus point, given the prices that are charging for their services

4. Trustworthiness

Is Essay Lab scam? No - have a completely secure and encrypted website - they use properly encrypted connection software which is frequently tested and state that they do not collect or store their customer's credit card information. Student information is also encrypted, and no details are divulged, or sold to third parties. Access to the student section is via a username and password system. BBB (Better Business Bureau) Membership for affiliation could not be established.

EssayLab rating sites give no conflicting information regarding the security or legitimacy of the site 

5. Editor's conclusion is outrageously expensive when compared to other services. This would be fine if their emphasis were on their writers, but, they are somewhat of an afterthought too. Aside a brief, generalized blurb, emphasizing that the writers are from predominantly English-speaking countries, there are no biographies or any way of looking more closely at the qualifications and efficacy of the writing team. Given the pricing structure, and the lack of discounts, we would like to see why we were paying this extra money. company reviews back up this view of the business being expensive, and, consequently, not very good value for money when compared with other similar sites.


The writers are ok. There might be mistakes in the paper, but the revision is free here. What I didn’t like is the support team. First of all it’s almost impossible to get in contact with anyone here. Then when you finally find the manager, they turn out to be impolite and completely unhelpful! I ordered the essay and till the moment I got it delivered (late for an hour) I had no news of it, because the managers just ignored me. I didn’t even expect it to be done at all. Not gonna order again from EssayLab.

Samantha commented

The prices are quite high here, but the quality is average. You can find better services, which also offer papers for less money.

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